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Return policy

Help zone

We want you to be completely satisfied when buying online. If you are not happy with items purchased, you can return them and we will return the value of your products. Romanian legislation provides consumer has the right to give notice in writing to the trader about the items to be returned without penalty and without giving any reason within 14 days from receipt of product. Also stipulating these "consumer may not cancel contracts for the supply of goods made to the consumer's specifications or clearly personalized, and those who, by their nature can not be returned or which can degrade or deteriorate rapidly" , ie products in categories Flowers, Chocolate and customized products. Customers may return items purchased, in original packaging within 14 days of receipt without penalty and without giving any reason.  Flori in will return the value of products returned within 14 days after written denunciation of the contract. The amount returned and the conditions of return include shipping costs. Here is a model of a return form: This form will be sent to us ONLY if you want to return a product. To: name, adress of the company to which you return the product I, hereby, inform you i want to return a product ordered on - the date - Your name, your phone number, your email and adress. Date